Understanding the Basics

• As a singing coaching service, our Terms and Conditions outline the legal framework that governs the relationship between our clients and us. These terms are set to establish the rights and obligations of both parties, ensuring a transparent and fair engagement. Our Terms and Conditions are tailored to the specific nature of our services, emphasizing the importance of protecting both the clients and our business. It's crucial to seek legal advice to ensure compliance with local regulations and to address any potential legal exposure.

Key Inclusions in Our Terms & Conditions

• Our Terms and Conditions cover various aspects, including eligibility criteria for our services, payment methods, the flexibility to modify our offerings, warranties, intellectual property rights, and the right to suspend or terminate a client's engagement. 

• All bookings confirmed constitute a contract with the teacher, who is self-employed and carries out private lessons in her own name.

• Any payments made should be in pounds sterling.

• These conditions apply to all bookings and to each contract between the student and the teacher. The expression ‘you’ and ‘your’ refers to the student.​​​​​​

Data Protection

• Your personal details will be held in the strictest confidence in accordance with the Data Protection Act 1998 and will be accessible only to Maddy Radmall Vocal Studios (MRVS) and your teacher.

• A booking gives us permission to send you booking confirmation and lesson reminder emails. Your personal details will never be passed to any third party. If you no longer wish to receive these, please indicate accordingly.

Booking Policy and Payments

Lessons 

• The contents of each lesson will be agreed with your teacher. MRVS and its teachers will always strive to conduct lessons that prioritize vocal health as well as providing the student with the necessary knowledge to take care of their voice.

• Lessons can be held online or in-person and venue/website will be agreed between teacher and student or parent/guardian 

Non Adult Students (Children)

• Students under the age of 16 must have permission by a parent/guardian (over 18) to attend the lesson. Please check with your teacher before booking.

Cancellations & Rescheduling

• Notification of cancellation of previously booked lessons must be received by us not less than 24 hours before the agreed start time for the lesson; or payment will remain due.

• Notification of cancellation or reschedule can be made by phone, email or text. The time stamped on the sent or received message will be used in calculation of the notice period.

• No Refunds will be made for missed lessons. In the case of extraordinary circumstances, your teacher will assess the case for each individual student. We ask all students to kindly adhere to our cancellation policy as stipulated here; respecting the student’s and the teacher’s time.

• Lessons cancelled with less than 24-hours’ prior notice, or missed, will be charged at the full lesson rate. 

• If a student does not arrive within 15 minutes of the start time, the lesson will be cancelled and no refund is not applicable in this case. 

Teacher Cancellations

• If the teacher needs to cancel a scheduled lesson, the student will be notified as early as possible. 

• The teacher will arrange a make-up lesson at a mutually convenient time.

• If the makeup session can not be scheduled, a refund for the cancelled lesson will be issued

Pricing & Payments

• Each lesson or package booked must be paid in full at the time of the first lesson in a series

• Payments may be made by bank transfer in advance of the lesson. 

Booking Policies​

• Your teacher will schedule them for you and you will receive a notification for each booked lesson with a link to the Online Meeting for each lesson if online lessons are agreed.

• Unless the student specifies they require an online appointment, all lessons will be booked as in-person meetings.

• If online meetings on Zoom are agreed, students must check they have a decent wifi signal.

Health

• You must declare any adverse health conditions to your teacher before beginning the lesson. You are otherwise deemed to have declared that you are in good health.

• Your teacher reserves the right to discontinue a lesson if – in their opinion – a student is too young or unfit or not well enough to sing. In these cases a teacher may agree a reduced lesson fee or rebooking option by discretion.

• MRVS will make sure, to the best of their ability, that the teaching space is suitably clean for in-person lessons.

•  We reserve the right to turn a student away should they have an obvious cough or cold, flu or bug and a suitable new date agreed.

Limitations of Liability

• Whilst we shall do our best in providing techniques and structured practice which have proved – in others – to improve their singing, we give no warranty that, as a result of the lessons, you will be able to sing at all or to sing better than at the start of the lessons.

• We shall not conduct any medical tests as to the suitability of any student to learning to sing. You agree to participate in singing lessons voluntarily, and, unless you tell us otherwise, we shall assume that you are in good health.

• Whilst your teacher will endeavour to ensure that no exercises or vocal instruction given will cause injury or pain, using poor technique or excessive misuse of the voice may during or outside of your lesson may cause injury. You are personally responsible for telling your teacher if you experience any pain or discomfort during your lessons.

• Students must understand that there is an increased risk of injury or vocal damage in singing or performing any of the given exercises while ill or recovering from illness, particularly if such illness is of the vocal tract and airways. Partaking in lessons and/or using the voice outside the lessons should be done at your own risk and assessing whether you are healthy enough to do so.

• Neither MRVS nor your teacher will be liable to you for any pain, injury or vocal damage brought about during or in exercises following a lesson.

• Lessons that take place online without any physical contact between you and your teacher, and you are therefore responsible for your own safety.

• In the event that we possibly cancel or reschedule a lesson for any reason, our liability will be limited to refunding the price of the lesson if it has been pre-paid. Where possible, we shall offer you an alternative lesson at a later date and time. We shall not be liable for any consequential loss resulting from the cancellation.

• In any case where MRVS or individual teacher is shown to have been in breach of contract or to have been negligent, our liability shall be limited to the value of the last lesson(s) bought.

Notifications and Law

• Neither MRVS nor the teacher will be liable to you or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any obligations, if the delay or failure was due to any cause beyond our reasonable control, e.g. a medical reason or force majeure.

• Notification will be sent to you via phone, text or email to your teacher and will be deemed to have been received when confirmation of it having been sent is received. 

• The validity, construction and performance of any agreement in consequence of the booking shall be governed by English law and the parties irrevocably submit to the non-exclusive jurisdiction of the High Court in England.